Q: I'm having trouble ordering online, what should I do?

A: Please contact customer service: sally@litzg.com


Q: The outer box will have any words aboult sex product when send?

A: You can be reassured that all of our adult sex toys come discreetly wrapped and packaged, ensures only you & I know the contents of the package.


Q: How long will it take for my product to arrive?

A: In case of  ‘International Small Packets Air’ delivery method is provided, general International shipping time is approximately 3-5 weeks. Although rare, this time may vary based on circumstances beyond our control at the border.


Q: I want to cancel my order, what should I do?

A: We are sure you will love our products, but just in case you change your mind or want to cancel, you can contact our team immediately and we will do our best to sort it out for you. If the product is sent, order can not cancel.


Q: Why I press the button, but it doesn't work?

A: Double-pressing the button will cause it to turn on and turn off. Make sure to press and hold the button 2 seconds and then let go without pressing a second time.


Q: How do clean the toys?

A: Cleaning with your favourite toy cleaner or warm, soapy water is sufficient.


If you have any questions at all, please send us email: Sally@litzg.com